Deliveries & Returns

We want you to receive your products as soon as possible. We try our best to send out our advertised products shown as in stock the same working day if ordered before 1pm, orders placed after 1pm will be sent the next working day.

Only very very rarely will an item be advertised on the website but be temporarily out of stock. Very few people wait long for their orders to arrive however, we do reserve the right for 28 days to deliver as per our terms and conditions!

We will deliver the goods ordered to the address you supply at the time you make your order. The following shipping prices are for orders up to £50 and are adjusted depending on the size of your order. As you order, the shipping price will be conveniently calculated for you so don’t worry! We only cover our costs when shipping and do not make a profit.

UK Shipping Charges: Royal Mail

  • First Class: £3.20

Europe Shipping Charges:

  • Signed for: £7.95 (Which is converted into Euros at the daily rate or the currency you choose)

Rest of the World Shipping Charges:

  • Signed for: £10.95 (converted into your local currency)

USA Shipping Charges:

  • Signed for: £6.30 (converted into $ at a daily rate)
    For the USA please ensure you have selected USA language tab, that way we will ship directly from the USA for you. Products on the USA site may vary from those on other country sites.

Shipping is only to cover our costs so is very reasonable.

Returns

We also understand that you sometimes need to exchange items, and we are happy to do so as far as possible. Garments may be returned for exchange or refund within 10 days of receipt providing:

  • They are in perfect condition so that we can re-sell them.
  • They are in their original packaging and HAVE NOT BEEN WORN.
  • They are not tainted by tobacco smoke.
  • They are not identified on the website as non returnable.

Items returned that do not comply with these conditions will be sent back to the customer and no exchange or refund will be made we are afraid. We reserve the right to charge a handling fee in cases where rules have not been complied with. These will always be fair and reasonable. Thank you for your understanding.

Please Note: We do not pay carriage costs for returns. Carriage costs for Exchanges are at your expense. Recorded delivery of your returns (or similar applicable in your country) is recommended for your protection. Please note that can only exchange once.

Returns Address for all countries except USA orders:
Underwear Solutions
Icon Fashions
50 Bowes Street
Blythe
Northumberland
NE24 1EB, United Kingdom
Phone: 01664 485035

Many thanks for taking the time to read our conditions. We are not a big company but we do try to have big company ideals where we can afford to do so. With our lower than average RRPs, we try to be as competitive as possible for you!